Your privacy
This policy explains what information is handled when you browse or contact From the Heart Vet, why it is used, and the choices you have.
At a glance
- We only collect what we need to run the site and reply to you
- Contact messages are emailed to us, not stored in a website database
- Advertising partners may use cookies, subject to your consent settings
- You can ask to access, correct or delete information you provided
About This Policy
This policy applies to fromtheheartvet.com. For any privacy question or request, use our contact page and select Privacy request as the enquiry type.
Information We Handle
| Information | Why we use it |
|---|---|
| Name, email address, enquiry type and message (contact form) | To read and reply to your enquiry |
| Hashed network address (contact form) | Rate limiting to prevent spam, kept for up to ten minutes |
| Technical request data (IP address, browser, pages requested) | To deliver, secure and maintain the website |
| Cookies and similar technologies | Site administration and, where enabled, advertising and measurement |
Contact Enquiries
Our contact form asks for your name, email address, enquiry type and message. These details are emailed to the website’s administrative inbox so we can respond. The form does not create a separate message database in WordPress. Please do not include sensitive personal information or medical records.
Spam Prevention
The form uses a hidden spam field, a security token and a short-term submission limit. A hashed network address is used for rate limiting for up to ten minutes to reduce automated abuse.
Technical Information
Hosting and website services may process network addresses, request details and browser information to deliver and protect the website. Log retention depends on the provider’s configuration.
Cookies & Advertising
WordPress uses cookies for signed-in administration. An Ezoic integration is installed. If advertising or analytics services are enabled, they and their partners may use cookies or similar technologies to deliver, personalise and measure ads. Optional tracking uses the applicable consent interface where required by law. Read Ezoic’s privacy information for this website.
Sharing & Retention
We do not sell the information you send us. Enquiries are processed through our hosting and email providers, which have their own processing and retention practices. Correspondence is kept only for as long as needed to handle the enquiry and meet any applicable obligations.
Your Choices & Rights
You can manage cookies through your browser and any consent controls shown on the website. Depending on where you live, you may have rights to access, correct, delete or restrict the use of personal information, or to object to certain processing. Contact us to make a request; we will respond in line with applicable law and the information we can identify.
Security
We use reasonable technical measures to protect the website and the information sent to us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
This website is intended for a general audience and is not designed to collect personal information from children. If you believe a child has sent us personal information, please contact us so we can delete it.
External Links
Other websites operate under their own privacy policies. Please review them before providing information.
Changes To This Policy
We may update this page when our data practices change. The date at the top of the page shows when it was last reviewed.
Have a privacy question?
Choose “Privacy request” on our contact form and we’ll help.